Terms & Conditions
TERMS AND CONDITIONS
By accepting this cake agreement and paying a deposit/invoice, you agree to be subject to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your order with CAKE BY KENDYLL.
By using the CAKE BY KENDYLL service, you agree to be bound by these Terms and Conditions.
We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances.
Please be aware that all photographs taken of your cakes prior to delivery remain property of CAKE BY KENDYLL.
A full deposit (via bank transfer or electronic invoice) is required to confirm a booking, unless by prior arrangement. No order will commence until a deposit has been paid & received. Once the deposit has been paid, the quoted price remains fixed to the details in the quote.
In the event the full payment has been paid in part due to prior arrangement the balance of payment is due (via bank transfer) TWO WEEKS prior to delivery. Orders will not be delivered or completed unless paid in full.
If placing an order within that two week period, then full payment is due & payable for this order to proceed.
CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requirements, delivery & collection details and any requested changes have been properly documented on your cake confirmation. Notify CAKE BY KENDYLL via Phone or Email immediately of any errors.
CANCELLATIONS/CHANGE OF DATE
We understand that life does not always work out as planned. If your circumstances change and you need to cancel your booking, please let us know as soon as you can.
If this is more than seven (7) days prior to the event date, CAKE BY KENDYLL will happily credit your booking fee to another date within six (6) months of the original event date. If cancellation occurs less than seven (7) days prior to the event, the full fee is payable.
If the date is changed, there is a $50 administration fee “every time” the date is changed.
However, if CAKE BY KENDYLL have to cancel the order with you for any particular reason due to health, family or situations out of our control, a full refund will be provided to you, as well as assistance in finding a suitable decorator with similar experience to complete your order.
ADDITIONAL COVID CANCELLATION POLICY
In the event of cancellation due to COVID restrictions:
If work on your order has not yet commenced, you will be entitled to a full credit (minus what may have already been spent to date on your order that cannot be reused for a future date e.g. florals, cake toppers and other decoration pieces).
If your order has been started/finished, your order will need to be collected or delivery arranged.
We ask that all changes are made prior to the two week cut off period, in writing. Thank you for your understanding. If any changes less than two (2) weeks to the event date a $50 admin fee will occur.
At CAKE BY KENDYLL we pride ourselves on the quality of our products and services.
All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts.
It is important to remember that cakes are a perishable and delicate product.
Our aim is to provide only the freshest and highest quality cakes to our customers.
Fondant (the soft icing covering the cake or cookiee) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferable in the box they were supplied in. Refrigeration may cause colours to run/bleed. Please keep all cakes and figurines out of direct sunlight. Failure to store the cake correctly may result in colours fading, cracks or melting.
Buttercream cakes need to be kept refrigerated until approx 1 hour before serving. Failure to do so may result in the icing melting and the design become altered.
If for some reason the cake has been damaged when it has left our premises (whilst in your care), or after delivery to the venue, then we take no responsibility.
However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.
Delivery of your cake can be organised for you. We require an address to provide a quotation. Cake deliveries are made within reasonable business hours.
The end of the week, when orders are being completed, is a very busy time in the studio. Please do not request images of cakes prior to pickup/delivery, we don’t offer this service. Thank you for your understanding,
CAKE BY KENDYLL reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, to use for marketing, advertising, and promotional purposes, without compensation to you.
VARIATIONS FROM PICTURED ITEMS
Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time. We are not copy cat decorators, and can only try to replicate what we can, within our limits.
Where items are provided on cakes (plastic figures, toys or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed. If there are any breakages or faults with the items after they are removed from the cake, then if time permits these can be replaced at an agreed cost.
As each cake is unique, so too, are your special requirements and concerns surrounding your order.
If there is an issue with your order please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day if we are to consider any refunds at all.
We do not offer cash refunds for change of mind, we may be able to offer a store credit. However, if after receiving your order and you are not totally satisfied with your product please email us immediately at firstname.lastname@example.org and we will look into resolving the issue.
DISCLOSURE OF INFORMATION
CAKE BY KENDYLL will not disclose any personal information such as your name, address, email or telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information.
Furthermore, under no circumstances will CAKE BY KENDYLL sell or receive payments or services for disclosing customer’s personal information to any partner or external company.
AGREEMENT TO TERMS & CONDITIONS
By proceeding with a purchase you are in agreement with our terms and conditions as stated above.